Privacy Policy
Privacy Statement
RiaCarePh (“RiaCarePh,” “we,” “our,” or “us”) respects your right to privacy and is committed to protecting your personal data in accordance with Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 (DPA), its Implementing Rules and Regulations, and other relevant issuances of the National Privacy Commission (NPC).
This Privacy Policy outlines the manner in which we collect, use, store, disclose, and protect your personal information when you access our website at www.riacareph.com (“Site”) or avail of our services (“Services”).
Collection of Personal Information
We collect personal information when you:
Register or inquire on the Site
Fill out forms or request a service
Communicate with us via email or other contact channels
Use our website, where browser and analytics data are passively collected
Personal information we may collect includes:
Full name
Contact details (email address, mobile number, etc.)
Demographic information
Medical and health-related preferences (as needed to assist with insurance or healthcare-related services)
Information from cookies and similar technologies
Legal Basis for Processing
We collect and process personal data only when:
You have given explicit consent
Processing is necessary to perform a contract or provide a service you requested
It is necessary to comply with a legal obligation
It is necessary to pursue legitimate business interests (with safeguards to protect your rights)
Purpose of Data Collection
Your personal information is processed for the following purposes:
To facilitate your access to health and insurance products
To provide support services such as consultations or plan quotations
To personalize and improve your user experience
To send administrative or promotional communications (with your consent)
To comply with legal, regulatory, or contractual obligations
Data Sharing and Disclosure
We do not sell your personal information. However, we may share it with:
Healthcare or insurance partners, for fulfilling your request or inquiry
Third-party service providers, under data-sharing agreements and confidentiality obligations
Government authorities, when required by law or court order
All third parties that process your data on our behalf are required to comply with the DPA and uphold the confidentiality and security of your personal data.
Data Retention and Storage
We retain your personal information only for as long as necessary to fulfill the purposes stated above or to comply with legal obligations. Data is stored securely in physical and digital formats with appropriate safeguards in place, including:
Firewalls and encryption
Access control and authentication
Secure cloud and hosting services
When no longer needed, data is disposed of securely via deletion or anonymization.
Use of Cookies
Cookies and similar tracking tools are used to enhance the functionality and performance of our Site. You may manage cookie preferences through your browser settings. Disabling cookies may affect Site functionality.
Links to External Website
Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies before providing any personal information.
Changes to This Policy
We reserve the right to modify this Privacy Policy at any time. Updates will be posted on this page with an updated “Effective Date.” Your continued use of the Site after changes signifies acceptance.
Contact Us
If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us at: